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Are you in charge of Internal IT help desks?
Giva eHelpDesk™ is a 100 percent Web-native IT help desk solution that:
- Increases first-call resolution
- Increases customer satisfaction
- Increases SLA compliance
- Decreases request resolution times
- Helps decrease call volume and identify opportunities for business process improvement by providing root cause analysis tools
Giva eHelpDesk empowers IT professionals to document and track help desk service requests throughout their life cycle. With easy set-up and configuration without programming, it can be quickly deployed across a geographically dispersed organization. In fact, existing Giva customers have deployed Giva eHelpDesk on a worldwide basis in one week – an Internet connection and a standard Web browser is all that is required.
Giva customers rated Giva reports and ease of use #1 in the industry in an Internet Resources independent survey in May 2005. Giva solutions were also rated the highest ROI and lowest total cost of ownership (TCO) over a three-year period.
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